Zero-Trust Access Gateway Can Help BPOs Secure Voice & Tackle Remote Work Challenges

Reliable communication plays a crucial role in serving customers, supporting business processes, and generating revenue for many organizations across verticals. But the existing lockdown situation inflicted by Covid-19 pandemic has badly disrupted the usual mechanisms that businesses use for efficient, reliable, and secure communication. Organizations have been forced to ask their all employees, including customer services executives to work from home, to ensure the well-being of their employees, and compliance with government directives while enabling business continuity.